At Verdant Lines, customer satisfaction is our top priority. We understand that occasionally, an incorrect order may be received. In such cases, we are committed to resolving the issue promptly.

Refund Eligibility

• Refunds are applicable only if you receive an incorrect order.

How to Request a Refund

• Please contact our customer support team within 2 days of receiving the wrong order.
• Provide clear photographic evidence of the incorrect items received.

Refund Process

• Upon verification, we will initiate a refund for the incorrect items.
• Refunds will be processed to the original payment method.
• Please allow 4-5 business days for the refund to reflect in your account.

Non-Refundable Items

• Other than incorrect orders, we do not offer refunds for any other reason.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team at hello@verdantlines.pk or +92 304 9955596.